Policies
Here you will find copies of our key resident policies.
Allocations Policy
Millat is committed to the letting of properties in a fair and transparent way. We have a duty to assist Local Authorities in the fulfillment of their legislative requirements and undertake to support our existing residents who are in housing need under the governance of this policy.
Anti-Social Behaviour Policy & Procedure
The Anti-Social Behaviour Act 2003, amending the Housing Act 1996, requires us to publish a statement of our policies and procedures with regard to anti-social behaviour.
The following document fulfils the legal requirement and is designed to give a clear statement of our approach to anti-social behaviour and the way that we intend to work, together with local residents and other organisations, to deal with it.
Bad Debts Write Off Policy
This policy is to outline the procedure for providing for bad debts (the making of a bad debt provision) and the writing off of bad debts within Millat. Bad debts can be either rent debts or other sundry debts, e.g., rechargeable repairs owed to Millat.
Complaints Policy
This complaints Policy has been developed in line with Millat Housing’s values. Millat is committed to providing an excellent resident service and welcome feedback from all our residents. If you are pleased with our services, please let us know by emailing your housing officer.
We will use this information to thank our staff members. We recognise, however, that sometimes things go wrong. If you are dissatisfied with something we have done or not done, or with the level of service you received, we want to know so we can investigate what has happened and try and put things right. This will also give us the chance to learn and improve our services.
Decant Policy and Procedure
To provide the best possible service to our residents and to achieve value for money, it may be necessary to declare a property or block of flats as uneconomical to maintain. In this case a decanting programme may be required. The decision to decant residents will be agreed by Millat and in the case of permanent decants of more than one resident, Board approval for the decision will be sought.
Domestic Violence Policy
Everyone has the right to be safe from abuse and fear. Domestic violence is a crime.
Domestic violence refers to a wide range of abusive behaviours. It is “domestic” in nature if the perpetrator is a person who is associated with the victim. However, it is not limited to physical violence or confined to instances within the home.
Equalities & Diversity Policy
MILLAT Asian Housing Association is a specialist Housing Association committed to delivering fair and inclusive services for all and BME communities.
MILLAT was founded in 1991 to assist disadvantaged Elderly Asian people living Merton with their housing and related problems. MILLAT registered with the Registrar of Friendly Societies in July 1991 and with the Housing Corporation.
Fire Risk Assessment Management Policy & Procedure
This policy outlines Millat’s approach to meeting its obligation to assess the risk of fire within its housing stock.
Millat believes that the safety and well being of its tenants is paramount and will make every effort to ensure that all reasonable measures are taken to minimise the risk of fire. Millat will make sure that a fire risk assessment is carried out and a fire management plan is maintained in all blocks of flats where there are common parts and in Houses In Multiple occupations (HMOs).
Health & Safety Policy
This manual contains; procedures, guidance, policies, rules and statements covering the day to day management of health and safety at Millat.
This Health and Safety Manual should be read in conjunction with the Health and Safety Policy Statement.
Lone Working Policy
Millat recognise that lone workers face particular problems, and we will not require employees to work alone where this results in unacceptable risks.
We will ensure all lone workers are thoroughly trained at the start of their employment, are regularly supervised and monitored, and are instructed in all matters relating to their Health and Safety (H&S) at work.
Non-Occupation & Subletting Policy
This document outlines the procedures for dealing with cases of Non – occupation of Association’s properties by its rightful tenants and when the tenants have sub-let the property without the Association’s permission.
In the Tenancy agreements it states that ‘the tenant shall not part with possession of the premises or sub-let the whole of the premises nor grant an assured sub-tenancy of any part of the premises. This basically means that subletting is not permitted and therefore formal action needs to be taken in cases where subletting is suspected or is found to have taken place.
Rent Arrears Control Policy & Procedure
Millat Asian Housing Association exists to provide good standard, affordable homes for people in greatest housing need.
In order to maintain its financial stability and to keep rents as low as possible, it is essential that the Association minimize arrears of rent. The aim of this policy is to achieve that whilst treating whose tenants in arrears fairly but firmly. Eviction of tenants will continue to be regarded as a last resort where there is clearly no alternative for the Association.